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Knowledgebase
General
(4)
Latest ESO Call for Proposal
Latest news on La silla Paranal Observatory
How do I reach the La Silla Paranal Observatories as Visitor Astronomer?
Can I browse the science archive from the User Portal web page?
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ESO User Portal
(4)
General information about the ESO User Portal
ESO User Portal account management FAQ
ESO User Portal Personal Data Protection Notice
User Portal - FAQ (Phase 2 Issues)
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ESO Proposal (Phase 1)
(16)
The Fast Track Channel (FTC)
Before submitting a proposal, you must have an ESO User Portal account
This is my first ESO proposal. Any tips for getting started?
Can I receive training in writing an ESO proposal?
What is the Designated Visitor Mode (dVM)
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How to prepare your observations (Phase 2)
(39)
Instrument-specific FAQ (ESPRESSO) (Phase 2)
Instrument-specific FAQ (FLAMES) (Phase 2)
Instrument-specific FAQ (FORS2) (Phase 2)
Instrument-specific FAQ (HAWKI) (Phase 2)
May I use special Filters in SM?
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Program execution monitoring and follow-up
(10)
How can I get my pre-imaging data?
Can I obtain the data of my program as soon as the observation has been completed?
Can I access the pipeline reduced data of my observations?
When will my OBs be executed?
Is it possible to monitor the progress of my program?
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Data processing and analysis software resources
(32)
Data processing of AMBER data: FAQs
Data processing of APEX data: FAQs
Data processing of CRIRES data: FAQs
Data processing of FLAMES/GIRAFFE data: FAQs
Data processing of X-Shooter data: FAQs
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Post-Observations & Phase 3
(10)
X-Shooter post-observations and data reduction
What is the Data Access Delegation?
How to transfer files to the FTP area
How to rename downloaded products to their original file names
How to migrate catalogues from ASCII to FITS format
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Archive
(15)
Instrument-specific FAQ (HAWK-I) (Data Reduction)
ASP - How to search data belonging to a given Program ID (or other parameters)
ASP - Archive Science Portal V2.0 - Main features
ASP - Cut-out service
Archive - FAQ (General)
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